To assist our players in playing responsibly, we provide a selection of options:
-Time out periods
-Self-exclusion periods
-24/7 Customer Support
-Time Out Period
If you need a break from gambling, please contact our Customer Support team and ask them to temporarily close your account. The Account can be reopened prematurely in case of written request of the Player at Casino’s sole discretion.
Self-Exclusion
In case the situation is more serious, the Player may request the self-exclusion for an extended period. You shall contact our customer support team via email and request the self-exclusion for a period of between 6 months and 5 years. In case the User does not specify the period for the self-exclusion, the Account will be closed for 6 months.
It can be difficult to determine whether a person’s gambling has become problematic though. If you have gambling related issues, please mention it while closing the account, so our staff will act responsibly.
