You are free to contact Our customer service team according to the instructions found on the Website to give Us any complaints regarding Our Services.
Complaints are handled in the support department and escalated in the organization of the Company in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.
In the event of any dispute, You agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server, the result that was logged on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.
We try and resolve any disagreements quickly and efficiently. If, however, player wishes to bring proceedings against us, you must do so in competent court in Curacao. These Terms and Conditions and the relationship between Player and Luckyace shall be governed by, and interpreted in accordance with the laws of Curacao.
Email:
When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
